Frequently Asked Questions
Everything you need to know about your next fashion find.
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your Forever 21 account.
What is your return policy for online purchases?
We accept returns within 30 days of the ship date for most items. Items must be unworn, unwashed, and have all original tags attached. Please note that final sale items are not eligible for return.
Does Forever 21 offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
How do I find the right size for me?
Each product page includes a link to our detailed Size Guide. We recommend comparing your body measurements to the guide to ensure the best fit for different styles and fabrics.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or change an order once it has been submitted. You may return the items once they arrive.